How do I know which Woof Seat to choose for my dog(s)?

Our Woof Seat Original is designed for the front and back passenger seat of your vehicle, this seat is ideal for 2 small dogs or one medium dog. We don’t recommend that dogs with the combined weight over 18kgs use this seat.

Our Woof Seat Deluxe is designed for the back passenger seat allowing enough space for child in a car seat or another passenger to comfortably hang out next to your pups. This seat is ideal for up to 3 small dogs or 2 medium dogs such as Pugs and French Bulldogs. We do not recommend dogs over 20kgs to use this seat. If you are unsure of which Woof Seat is right for your pack, please get in touch and we’ll help you decide.

How do I know which Woof Seat to choose for my dog(s)?2018-07-30T08:34:31+02:00

What materials are used for Woof Seat/ Woof Stairs?

To make our products as durable and easy to maintain as possible, Woof Seats and Woof Stairs are made out of the highest quality high density foam and all come with removable covers made from pre-shrunk light upholstery Bull Denim fabric which is 100% cotton.

What materials are used for Woof Seat/ Woof Stairs?2018-01-26T17:27:36+02:00

Are Woof Seat / Woof Stairs covers washable and if so, what do I do?

Absolutely, we know how much hair shedding, slobber and muddy paws you have to deal with! The Woof Seat and Stair covers are removable and machine washable on a delicate cold wash. Never use bleach on the products as it can bleed the denim’s colour from the fabric or leave large white spots. You can spot clean your covers with a sponge and cold water between washes. When drying, hang the covers inside out to avoid fading on the clothes line or a drying rack. The covers are not suitable for tumble drying as they may shrink.  When ironing, turn your iron on to the low setting and iron the cover to remove any wrinkles. Avoid using a too-hot iron on the cotton setting.

Are Woof Seat / Woof Stairs covers washable and if so, what do I do?2018-01-26T17:27:04+02:00

Do you do custom orders?

We do not make up custom orders for Woof Seats, Woof Stairs or Nap Stations. We will be adding to our range as we grow so please keep an eye out for new additions which will be coming soon.

Do you do custom orders?2021-04-30T13:48:03+02:00

What is your returns / exchange policy / warranty?

Returns
Should you wish to return your item, please note that we will only accept return items which are unused and in original packaging and within 14 days of purchase. Products will be collected by our courier at your expense and refunds will only be applied once the item has been checked by our team and deemed resalable. Please note all courier fees are non-refundable.

Exchanges
Our Team will happily assist you if you ordered the wrong product size or colour. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. It must be exchanged within 30 days of purchasing or receiving your online order. Please note all courier fees are non-refundable. Customers exchanging goods are to cover the cost of the return courier, as well as the courier cost of the new product.

Warranty
In the case of manufacturing defaults, returns will be accepted for 3 months from the date of invoice. Wear and tear, excessive weight, and misuse related damages will not be accepted for return. Please reach out to our team on hello@orapets.com if you have any issues with your products.

What is your returns / exchange policy / warranty?2021-02-15T12:30:12+02:00

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