Website orders are processed within 24hrs and deliveries take between 3-5 business days. Delivery periods are only regarded as having commenced when we receive confirmation of payment. Please note that orders paid via EFT will only be dispatched once payment reflects, which can take up to 3 days.
Yes, the delivery fee will be added during the online checkout process. Cape Town delivery fee is R85.00 per item ordered (excluding Woof Seat Clips) when these are added to your Woof Seat order). All other areas are charged at a national courier rate of R260.00 per item (also excluding Woof Seat Clips when these are added to your Woof Seat order).
Yes, our couriers (The Courier Guy) will deliver straight to any door in South Africa. Deliveries take place during business hours i.e. there are no deliveries over weekends or on public holidays. Please take this into consideration when selecting your delivery address.
Of course you can, we will notify you as soon as your order is dispatched and provide you with a waybill number which you can use to track the delivery progress of your order on our courier’s website
Track your order – https://www.thecourierguy.co.za/tracking_home.php
If nobody is present at the address at the time of delivery, our courier will on the second attempt of delivery leave a note (in the letterbox if a residential address) to indicate that there was an attempted delivery. During your checkout process on this website, you will see a special field where you can specify whether you have a preferred time (morning or afternoon) for delivery and we will try our best to get our couriers to deliver within this time frame. We can also ask the couriers to call you prior delivery to arrange a time and date that best suits you. Please be as specific as possible when completing this part of the checkout process.